Returns and Exchanges
Returns & Exchanges
We offer a 30-day no questions asked returns and exchange policy. If you are not satisfied with your Kawartha Outdoor purchase for any reason, we will be happy to provide a refund or exchange for any products in new condition and in original packaging. If your return/exchange meets these requirements, please enter your email address associated with the order along with your order number at the bottom of this page to begin the process. **Please note we do not cover return shipping costs or refund original shipping costs for returned items.
Sales items are eligible for exchange for store credit only. Sale items must be received back to Kawartha within 30 days of order date, and follow the same qualifications as returns on non-sale items.
If your Kawartha Outdoor product(s) are purchased from an unauthorized retailer or unauthorized source, we unfortunately cannot assist you with any problems you may encounter.
Kawartha Outdoor is not able to accept international order returns at this time.
Limited Lifetime Warranty - After 30 Days
We stand behind the quality of our products with a Limited Lifetime Warranty — our guarantee that every Kawartha Outdoor item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Kawartha Outdoor retailer.
If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase.
This Limited Lifetime Warranty does not cover misuse, neglect, accidents or any modification to a Kawartha Outdoor item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect. Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Kawartha Outdoor products.
If you have any questions in regards our Returns and Exchanges Policy or would like to return a purchase, email firstname.lastname@example.org and we would be happy to help.